|
What kind of turnaround time do you have on print jobs?
Full Color Printing: will be ready in approximately 7-10 business days - jobs can be turned around and delivered faster but at additional cost.
Large Format Printing: will be ready from between 2 to 10 business days depending on complexity and finishing options.
The Gym House assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
How do I view and approve my proof for printing?
PDFs will be sent by email.
What payment options are available?
1. Pay online! Your invoice, a pdf file sent directly to you, will have a link to a secure site.
3. Credit Card by Phone. Check by Mail.
2. Or you may send a check by fax if you have an established account.
Online payments are taken very seriously – we are aware of the dangers online, which many people are not; we protect ourselves and our clients. There is nowhere on the site that a payment can be made but only directly from a link within the pdf invoice – this avoids any kind of predatory searching online. The pdf invoice is sent directly from us to you. The link goes to a secure site within one of the most popluar accounting Merchant Services which our accounting program is tied into. Since they are one of the largest and most popular accounting programs available they take security very seriously because they absolutely have to! When you log on and enter your information it is only available to you – your account numbers are encrypted (no one at this company ever has access to your account numbers) which is why we encourage people to enter information themselves and not give us any! Even access to our computers and sites are protected by a series of passwords, sites and security programs. Of course, you can also send a check but this will delay the order until we receive it.
Where can I upload files? How do I compress folders?
Most files are small enough to be emailed but if uploading to our FTP site upload by clicking on the "upload" button at the bottom of any spindi page.
Where do I get a business card template?
Download horizontal1, horizontal2 or vertical pdfs to place in any program. Submitted files must be 300 dpi, CMYK with a bleed size of 3.75x2 and fonts outlined.
What is the diffrence between an aqueous, hi-gloss and varnish coating?
I have designed my own job. What file formats can you accept?
How are my projects delivered?
How do I know what my piece will look like?
Can Spin Digital Print design my work too?
What kind of paper do you print to?
Cancelling a job in progress
How are returns for damaged goods handled?
I have designed my own job. How do I prepare it to submit to you?
We will accept almost any file type, such as tif, eps, jpg, pdf and will pre-flight (prepare for printing) and show you an on-line proof within 48 hours of receipt of your file.
PDF files are best to submit but must be prepared properly! Each file, including front and back, must be a separate file, at the correct size with bleeds built in (almost always an eigth of an inch on all sides). A business card with be submitted at a page size of 3.5x2 inches and one with bleeds will be submitted at a page size of 3.75x2.25.
• No crop marks or printer information is needed.
• Images must be 300 dpi at size to print well.
• Please convert all fonts and typefaces to curves or outlines when possible.
• Convert all items to CMYK for press.
If there other questions please call 206-522-4777, 1-866-520-4777 or send an email to print@thegymhouse.com for help. You may also submit your native files including images and fonts by compressing them and emailing or uploading them through the website.
Where can i upload files?
Include all files, images and artwork. "Package" if available. If uploading to our FTP site upload by pressing on the "upload" button at the bottom of any page.
Do not close this window. When the upload is finished a new page will tell you that the file has been uploaded successfully.
Please compress folders (or files). Free versions and safe versions can be found at cnet.com
windows compression programs
macintosh compression programs
.
DropStuff is a common and easy to use compression program - drag and drop demo download (registration and purchase are not required though the reminders pop up).
windows
macintosh
How do I view and approve my proof for printing?
You will view online proofs with Adobe's free Acrobat Reader on windows or macintosh, an industry standard. The same PDF created out of Acrobat on either platform can be viewed on either platform - only the color will vary according to monitor.
Download or update Acrobat here.
Once we have pre-flighted or designed your job, we will send you an email with a low resolution PDF proof or link to view your proof online. If the proof meets your approval and is ready for print with no additional changes, you must reply to the email with your approval.
Hard copy proofs for color purposes are available. Wait time is usually 2 days. Cost is $20 per proof.
In the case that changes need to be made to the proof you must notify us of the changes by email. No changes will be taken over the phone. Once we make your changes a new PDF or link to a new proof will be sent to you via email for your approval. It is your responsibility to check for a new proof and to approve the job as quickly as possible. We will not be held liable for missed deadlines due to the fact that you did not approve your proof in writing. HOME
I have designed my own job. What file formats can you accept?
We will accept almost any file type and will pre-flight (prepare for printing) and show you an on-line proof within 48 hours of receipt of your file. Other file formats we accept come in JPEG format, in CMYK color mode at 300 DPI.
Please convert all fonts and typefaces to curves or outlines. HOME
What kind of turnaround time do you have?
When Spin Digital Print receives digital artwork and approval to print your order will be ready within:
Large format printing: will be ready from between 48 hours to 4 days (business days).
4-Color printing: will be ready in approximately 10 business days (can vary from 7 to 14 days).
Quicker turn-around times are available but at additional costs.
Final delivery to your door depends on the delivery method you have selected. For example, if we receive full payment and art by 5pm on Tuesday, your job may ship on Friday. In many cases, your order will arrive by ground within a few days.
*Please note that orders that requires additional finishing (folds, scores, perforations, etc.) will take a few extra days in production.
Factors such as mechanical breakdowns and shipping company practices are out of our control and we can not be held responsible if they affect a shipment from arriving on time. For this reason we can not guarantee when a shipment will arrive, however you do have our promise to do everything that is reasonably possible to get your shipment to its final destination on time.
Please fully read and understand our Terms of Use and Store Policies, as by placing an order with Spin Digital Print you agree to and are bound by them. HOME
What payment options are available?
All orders going to print must be pre-paid unless you have set up terms with us.
We accept MasterCard, Visa and American Express credit cards.
You will be able to pay directly online through a secure site from the pdf invoice sent to you.
 
If you need to pay with a check or money-order, it should be sent immediately to prevent slowing down the process of your order. Or you may send a check by fax if you have an established account. HOME
How are my projects delivered?
Locally by us otherwise by any number of ground shipping companies.
If shipping costs are included in your price it will be stated clearly. Rush shipping available upon request. HOME
How do I know what my piece will look like?
We will show you an online proof of your job shortly after receiving it in our production department. No job will be sent to press without your approval, so please reply as quickly as possible.
If your job is color critical you MUST request and purchase a Color Proof along with your job for an additional charge. Color Proofs are not included in our base price. Color can be extremely subjective, and if you waive your right to a color proof, we will match color to the best of our ability and will rely solely on our judgment.
By the time your job gets in our hands and we are ready to go to print, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We we will not take responsibility for any copy or design errors committed on your part. Spin Digital Print is also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion. HOME
Can Spin Digital Print design my work too?
Of Course! We will be happy to work on your design with you. Layout prices are billed at $45/hour and we work very closely with you up front to avoid extra design charges. All design jobs include an initial proof and one additional revision.
We will not run your job until you are completely satisfied with the design and have signed off on a final proof. HOME
What kind of paper do you use?
We print on various stock such as 10 to 14 point card stock for postcards, business cards, door hangers, take out menus or 80# or 100# text stock for sell sheets, flyers, brochures, catalogs, using a semi-gloss or gloss finish. Other options are available. HOME
Cancelling a job in progress
Due to the nature of our business, we process jobs as soon as we receive them. If you need to cancel an order you have placed, you must call and speak to us. A $45 charge will be applied. If we can stop your job before it goes to press, we will cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.
If a project is able to be stopped before it goes to print, any labor charges(graphic design, preflighting, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. HOME
How are returns for damaged goods handled?
On a case by case basis we will investigate and determine how the damage was done. Please contact us at 866-520-4777 during normal business hours so we can handle your request.
However, if a return is granted, you must return every sheet, or item, that was sent to you unused. We appreciate your adherence and acceptance of these conditions.
We will not accept any refunds on custom printed orders that have been U.V. Coated, Scored/Folded, Perforated or sent to a third-party finishing service for any additional services. HOME
Frequently Spin Digital Print is able to offer lower prices on postcards and brochure because we print orders in very large quantities, on very large sheets of paper which are then cut down after printing has occurred known as "gang run" printing. This helps to reduce the costs of making printing plates and other setup fees.
We also have lower print costs on many other kinds of printing because of our relationship with other printers such as label printers, screen printers and sign shops to name a few.
However, despite the fact that we print in such large quantities, we’re always willing to cater to the needs of your individual job. We can do perforations, PMS printing inks, folding, scoring, die-cuts, or whatever it may take to fit your personal needs or the needs of your project.HOME
What is the diffrence between an aqueous, hi-gloss and varnish coating?
The two most common reasons for adding a coating over your printed piece are for protection: to avoid scuffing the ink, if you have included areas of heavy ink coverage; and for aesthetic reasons: to draw the reader's eye to particular items, to add depth and interest to your printed piece. First consider why you are coating your job.
When making this decision, keep in mind the following:
Dried inks show fingerprints and scuffing, especially in dark solids.
Press coatings (like varnish) cost less than bindery (off-press) coatings (like UV coating and laminates) since bindery coatings are applied over dry ink at slow speeds. Because the chemicals used in aqueous coating damage press rollers, this coating is more expensive for the printer/binder to apply than varnish; therefore, the extra cost is passed on to the client.
Varnish is the least effective way to prevent scuffing, particularly when publications are multiply shrink-wrapped (as opposed to singly shrink-wrapped) prior to shipping. Bindery coatings like UV coating and laminates are far better for protecting loose books in transit. Even aqueous coating is much stronger than varnish and can therefore withstand books shifting around in transit without scuffing.
All printers can apply varnish, but not all printers can apply laminates, UV coating, or aqueous coating.
You cannot print (ink-jet or by hand), glue, or foil stamp over coatings, so you need to leave an uncoated window if you want to do any of these (coatings should be the final finishing step on a printed piece).
You should only varnish coated stock, or the coating will seep into the paper and be lost.
Some coatings deepen the ink color they cover, yellow with age, and/or discolor white paper.
VARNISH
Varnish is essentially ink without pigment. It requires its own printing unit on press. It can be wet-trapped (printed in-line at the same time other inks are laid down), or dry-trapped (run as an additional pass through the press after the initial ink coating has dried). The latter often provides a glossier finish. Varnish comes in gloss, dull, and satin (in-between dull and gloss), and can be tinted by adding pigment to the varnish.
From an artistic standpoint, you can play a dull-varnished portion of the sheet against a portion without varnish or with a gloss varnish. This contrast can give emphasis to certain areas and/or give the impression of depth.
UV COATING
UV Coating is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. It can be a gloss or dull coating, and can be used as a spot covering to accent a particular image on the sheet or as an overall (flood) coating. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. However, it is more difficult to recycle than the other coatings.
UV coating is applied as a separate finishing operation as a flood coating or (applied by screen printing) as a spot coating. Keep in mind that this thick coating may crack when scored or folded.
AQUEOUS COATING
Aqueous coating is more environmentally friendly than UV coating because it is water based. It has better hold-out than varnish (it does not seep into the press sheet) and does not crack or scuff easily. Aqueous does, however, cost twice as much as varnish.
Since it is applied by an aqueous coating tower at the delivery end of the press, one can only lay down a flood aqueous coating, not a localized "spot" aqueous coating. Aqueous comes in gloss, dull, and satin. (Written by Steve Waxman) HOME
|
